SHIPPING UPDATE: our online shop has reopened to customers in USA, EU, EEA & NI

Shipping policy

Shipping costs

  • UK (including NI) P&P : £8 per order.
  • EU & EEA: £20 per order. We have reopened shipping to these areas. Full information below.
  • USA P&P: £20 per order. Please see important information on international orders, including USA, below.
  • Rest of World P&P: £20 per order. Please read information on international deliveries below.
  • Collection from Nielanell, Hoswick: free of charge (choose this option at checkout).

SHIPPING METHOD

  • UK: we use Royal Mail. Items over a value of £100 will be sent using Special Delivery. This is a signed for, insured service.
  • International: parcels are sent using a Royal Mail tracked service.

Customer service

Please DO get in touch if you have queries about any of our pieces. We endeavour to extend, to our online shoppers, the personal service we give here in Hoswick. 

We have lots of happy customers both inside the UK and around the world and frequently correspond by email or telephone prior to a purchase being made.

Delivery times

  • Most items should be available immediately.* If not, we will contact you to tell when the item will be available.
  • We aim to send out your order just as soon as possible and within a week of ordering.* If you need an item sent immediately, just let us know and we will be delighted to try to help you.
  • Please note, you can also choose to collect your order from Nielanell, Hoswick, using the click-and-collect option. This option is not available during holiday periods.

* Special orders and pre-orders: if your item is a special order or a pre-order, we will inform you of the lead time, where possible, when you order. For pre-orders made through our website, please read the information on the individual product page.

International (any destination outwith UK)

  • For many destinations outside the UK, is likely that there will be customs charges or tariffs payable. Customers are responsible for any customs charges, taxes or tariffs applicable in their own country. Please see information for specific destinations below. For further information, get in touch with your local customs office so that you know what to expect.
  • Customs charges and taxes vary between countries and unfortunately we are not able to predict what they might be.
  • EU, EEA and Northern Ireland: shipping is now open to these areas, with taxes likely to be payable on arrival. See information below.
  • USA: from 29 August 2025 there will be new US customs charges for parcels arriving from the UK. We will still be sending to the USA. Please see our full notes below.  
  • Issues with customs can delay delivery. Please do place orders in good time, particularly for Christmas or other special occasions.
  • Please read our full returns policy before making an order.
  • Returns can become expensive for international customers, so don't worry about asking questions before you order! We'd love to help you choose the right garment – please just get in touch if you’d like any information or help shopping online.

EU & EEA

EU GPSR

  • We have reopened shipping to areas affected by the EU General Product Safety Regulation: you can read our GPSR Compliance information here.
  • We are not currently collecting any duties or taxes at checkout, so any charges will be payable by you on receipt of your order. Please check with your local customs office for a guide to what charges may be.
  • Parcels are likely to take a little bit longer to reach you, so please order in plenty of time.

Thank you so much to all our EU, EEA and NI customers for your patience and support and do get in touch if you have any queries.

Northern Ireland

EU GPSR

  • We have reopened shipping Northern Ireland (and other areas affected by the EU General Product Safety Regulation): you can read our GPSR Compliance information here.

USA

We are continuing to ship to the United States.

NEW TARIFFS

From Friday 29 August 2025, all parcels arriving in the USA from the UK will have tariffs applied, which must be paid before the goods arrive at US customs.

The tariff payable will be shown when you checkout with us online.

SHOPPING WITH US

  • Pay at checkout: at checkout, you'll see the tariff itemised.
  • Royal Mail: we are using a new Royal Mail service, which allows us to pre-pay the duty on your order when we ship it.
  • No extra charges: with duty pre-paid, your parcel should clear US Customs with no issues.
  • Timings: please do bear with us while this new system comes into operation. It’s quite likely that your parcel might take longer than usual to reach you. 

If you have any queries at all do get in touch.

Thank you so much for your continued support and custom.

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