Nielanell gift card
Give the gift of choice! Let the lucky recipient of a gift card have the pleasure of browsing and choosing a piece for themselves.
Nielanell digital vouchers are redeemable online, or at our studio shop in Hoswick.
NB If you’d like to give a denomination that is not shown here, please get in touch and we can arrange a specific amount. Smaller denominations are very welcome.
Buying a gift card
- You'll receive a receipt by email for your purchase.
- You'll also receive an email with your gift card.
- Gift cards are redeemable in our online store or in the studio shop in Hoswick, Shetland.
- Nielanell gift cards are valid for two years from date of purchase.
- Multiple gift cards can be used against one purchase, if you want to buy several in order to give a particular amount.
- If you're giving a very exact amount, for a particular garment, you might also want to cover shipping.
- Please get in touch if the denomination that you’re looking for is not listed.
Sending the gift card to recipient
There are a few ways that you can give the card to its recipient:
- Forward the gift card email that you receive on purchase.
- Copy and paste the link to the unique gift card (& code) into a new email to your recipient.
- Copy and paste the unique gift card code into a new email to your recipient, and send this along with a link to the Nielanell website.
- Print the gift card and give in person/by post.
Redeeming a gift card
- Enter the unique gift card code at checkout, or use the code in the studio shop in Hoswick.
- If you do not use the full value of gift card, the remaining amount can be redeemed against another purchase (within the original 2 year validation period of the card).
- There is no cash alternative to our gift cards.
- It is not possible to use a gift card to purchase further gift cards.
- Multiple gift cards can be used against one purchase.
- Gift cards can be used against shipping costs.
Shipping costs
- UK (excluding NI) P&P: £8 per order.
- EU, EEA, Northern Ireland: we have temporarily suspended shipping to countries within these areas and are currently working to reinstate it. Find further information below. Please do get in touch with any queries.
- USA P&P: £20 per order. Please see important information on international orders, including USA, below.
- Rest of World P&P: £20 per order. Please read information on international deliveries below.
- Collection from Nielanell, Hoswick: free of charge (choose this option at checkout).
SHIPPING METHOD
- UK: we use Royal Mail. Items over a value of £100 will be sent using Special Delivery. This is a signed for, insured service.
- International: parcels are sent using a Royal Mail tracked service.
Customer service
Please DO get in touch if you have queries about any of our pieces. We endeavour to extend, to our online shoppers, the personal service we give here in Hoswick.
We have lots of happy customers both inside the UK and around the world and frequently correspond by email or telephone prior to a purchase being made.
Delivery times
- Most items should be available immediately.* If not, we will contact you to tell when the item will be available.
- We aim to send out your order just as soon as possible and within a week of ordering.* If you need an item sent immediately, just let us know and we will be delighted to try to help you.
- Please note, you can also choose to collect your order from Nielanell, Hoswick, using the click-and-collect option. This option is not available during holiday periods.
* Special orders and pre-orders: if your item is a special order or a pre-order, we will inform you of the lead time, where possible, when you order. For pre-orders made through our website, please read the information on the individual product page.
International (any destination outwith UK)
- For many destinations outside the UK, it is likely that there will be customs charges or tariffs payable. In many cases, customers are responsible for any customs charges, taxes or tariffs applicable in their own country. Please see information for specific destinations below. For further information, get in touch with your local customs office so that you know what to expect
- Customs charges and taxes vary between countries. Unfortunately, we are not able to predict what they might be.
- EU, EEA, Northern Ireland: shipping is suspended to these areas, please see notes below.
- USA: customs charges now apply to parcels arriving from the UK. We are still sending to the USA. Please see our full notes below.
- Issues with customs can delay delivery. Please do place orders in good time, particularly for Christmas or other special occasions.
- Please read our full returns policy before making an order.
- Returns can become expensive for international customers, so don't worry about asking questions before you order! We'd love to help you choose the right garment – please just get in touch if you’d like any information or help shopping online.
EU, EEA and Northern Ireland
We have temporarily suspended shipping to customers in the EU, EEA and Northern Ireland.
- We are working to reinstate this service.
- If you’re planning a visit to Shetland and were considering having a purchase from Nielanell shipped home, we advise that you plan to take any knitwear home with you. Please get in touch with any queries, including checking what we have in stock (our knitwear is made in small batches).
- If you were planning to buy a piece of our knitwear online, or have any queries, do get in touch.
We are so grateful to all our customers in the EU, EEA and Northern Ireland. For your patience and support – thank you.
USA
We are continuing to ship to the United States.
NEW TARIFFS
- All parcels arriving in the USA from the UK now have tariffs applied, which must be paid before the goods arrive at US customs.
- The tariff payable will be shown when you checkout with us online.
- The level of tariff is subject to change by US customs at short notice. The tariff shown at checkout is likely to fluctuate as US customs adjusts its tariff rates.
SHOPPING WITH US
- Pay at checkout: at checkout, you'll see the tariff itemised.
- Royal Mail: we are using a Royal Mail service, which allows us to pre-pay the duty on your order when we ship it.
- No extra charges: with duty pre-paid, your parcel should clear US Customs with no issues.
- Timings: please do bear with us while this system develops and changes. It’s quite likely that your parcel might take longer than usual to reach you.
If you have any queries at all do get in touch.
Thank you so much for your continued support and custom.
Nielanell knitwear is designed to last
Here are a few recommendations to help ensure your garment lives a long and happy life:
- Less is more when it comes to washing, many people find quality knitwear can be worn without washing for a long time (feel free to use our advice as a reason to do less laundry!).
- Hand-wash your garment.
- We suggest that you hand-wash your garment using liquid for woollens, or flakes at 30 degrees or less. Harsh detergents are likely to ruin your knitwear.
- We cannot be responsible for shrinkage or other damage to knitwear caused by washing in a machine.
- Do not wring.
- Do not tumble dry.
- Dry flat on a rack or in the fresh air, and steam/press very lightly*.
- Alternatively, you can dry clean the garment.
*Don’t iron Rigg pieces. We also recommend that you do not stretch out the textile when drying. Lie the piece flat, but with a bit of a crumple to allow for the natural spring in the fabric to contract. No need to steam or press.
Each piece of Nielanell knitwear is individually knitted by our manufacturers and then finished by hand in-house.
Many of our collections are made in very small edition colourways, with a constantly changing selection.
If you’re looking for something in particular, that you can’t see on the website, please do get in touch—we often have more colourways in stock that don’t make it onto the website!
NB Please treat garment measurements as approximate, knitwear can be difficult to measure and each item will differ slightly.
